AI | CX | EX Consutancy

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FUNNL-C supports companies harness AI to enhance Customer Experience (CX) and Employee Experience (EX) while ensuring Human Experience (HX) remains at the core.

Success with AI starts with a structured process and knowledge base.

At FUNNL, we work with companies to enroll AI Agents and Chatbots to transform Customer and Employee Experience - creating a more seamless, responsive, and human digital journey. AI-driven automation handles routine queries, boosts first-contact resolution, and frees up teams to focus on complex, high-value interactions. For employees, it reduces workload and improves efficiency. For customers, it means faster, smarter support. Together, this creates a new kind of Human Experience - powered by AI, but rooted in empathy, convenience, and connection.

At FUNNL, our AI-powered Quality Assurance and Agent Assist tools elevate Customer Experience (CX), Employee Experience (EX), and the overall Human Experience (HX). AI QA delivers real-time insights, automates call scoring, and ensures consistent service quality - without the manual effort. Agent Assist provides live support with prompts, knowledge suggestions, and next-best actions, empowering agents to perform at their best. The result? Faster resolutions, happier teams, and more human, efficient, and meaningful interactions across every channel.

Still using a traditional IVR? It’s time to modernise. Outdated phone menus frustrate customers with long wait times and limited options. At FUNNL, we implement AI Agents that understand natural language, provide instant answers, and deliver 24/7 support. The result? A smoother, more human-like experience that improves customer satisfaction, boosts efficiency, and reduces operational costs. Smarter automation means better conversations - for your customers, your teams, and your bottom line.

At FUNNL, we help you harness the power of generative AI agents to transform outbound engagement. Whether you're targeting new prospects or re-engaging existing customers, our AI-driven outreach is intelligent, personalised, and scalable. These agents craft human-like conversations across channels - email, chat, and even voice - tailored to each contact's profile and behaviour. The result? Higher response rates, better-qualified leads, and more meaningful interactions. It’s smart outbound done right - efficient, engaging, and always on-brand with FUNNL by your side.

At FUNNL, we offer employee experience software that connects, engages, and empowers your workforce. From internal communications to recognition tools and pulse surveys, our platform helps build a stronger culture, boost morale, and improve retention. Give your teams a voice, celebrate success, and create a workplace where people feel valued, informed, and inspired - wherever they are.